Privacy statement Bee-Line BV
Uw privacy is voor Bee-Line BV van groot belang. Wij houden ons dan ook aan de privacywet. Dit betekent dat uw gegevens veilig zijn bij ons en dat wij ze altijd correct gebruiken. In deze privacyverklaring leggen we uit wat we bij de website www.Bee-Line.nl en haar gelieerde website doen met informatie die we over u te weten komen.
Afhandelen bestelling
Wanneer u bij ons een bestelling plaatst, gebruiken wij uw persoonsgegevens om deze correct af te kunnen handelen. Wij mogen uw persoonsgegevens dan aan onze bezorgdienst geven om de bestelling bij u te laten bezorgen. Ook krijgen wij informatie over uw betaling van uw bank of creditcardmaatschappij. Hiervoor gebruiken wij uw betalingsgegevens, NAW-gegevens, e-mailadres, telefoonnummer en factuuradres. Dit doen wij op basis van uw toestemming. Wij bewaren deze informatie tot uw bestelling is afgerond en zeven jaar daarna (dat is de wettelijke bewaarplicht).
Statistieken en profilering
Wij houden statistieken bij over het gebruik van onze webwinkel Met deze statistieken verbeteren we onze webwinkel om zo bijvoorbeeld alleen nog relevante informatie te laten zien. Wij kunnen uw persoonsgegevens met elkaar combineren om meer over u te weten te komen. Uiteraard zullen wij uw privacy te allen tijde respecteren. Wil je dit niet, dan kun je dit altijd aan ons melden.
Hiervoor gebruiken wij uw betalingsgegevens, telefoonnummer, e-mailadres, NAW-gegevens en factuuradres. Dit doen wij op basis van uw toestemming. Wij bewaren deze informatie voor één jaar.
Contactformulier en Nieuwsbrief
Met het contactformulier kunt u ons vragen stellen of aanvragen doen. Hiervoor gebruiken wij uw NAW-gegevens. Dit doen wij op basis van uw toestemming. Wij bewaren deze informatie totdat we zeker weten dat u tevreden bent met onze reactie. U kunt zich abonneren op onze nieuwsbrief. Hierin leest u nieuwtjes, tips en informatie over onze producten en diensten. Dit abonnement kunt u op ieder moment opzeggen. Iedere nieuwsbrief bevat een afmeldlink. Via uw account kunt u dit ook doorgeven. Uw e-mailadres wordt alleen met uw toestemming toegevoegd aan de lijst van abonnees. Deze gegevens worden bewaard totdat u het abonnement opzegt.
Uw account
Bij bepaalde onderdelen van onze webwinkel moet u zich eerst registreren. U moet dan informatie over uzelf opgeven en een gebruikersnaam kiezen. Daarmee maken wij een account, waarop u kunt inloggen met die gebruikersnaam en een zelfgekozen wachtwoord. Hiervoor gebruiken wij uw NAW-gegevens, telefoonnummer, e-mailadres en geslacht. Deze hebben wij nodig vanwege het contract die we met u sluiten. Wij bewaren deze informatie tot u het account opheft. Wij bewaren deze informatie zodat u ze niet steeds opnieuw in hoeft te vullen en zodat we u makkelijker kunnen benaderen als dat nodig is bij de webwinkel. U kunt via uw account informatie aanpassen wanneer u dat wilt.
Reclame
Wij willen u graag reclame sturen over aanbiedingen en nieuwe producten of diensten. Dit doen wij:
per e-mail
per telefoon
U kunt op ieder moment bezwaar maken tegen deze reclame. Elke e-mail bevat een afmeldlink. U kunt dit aangeven als u wordt gebeld. Via uw account kunt u dit ook doorgeven.
Advertenties
Onze webwinkel vertoont algemene advertenties. Hierbij houden we geen persoonsgegevens bij, we komen dus ook niet te weten of u deze leuk vindt.
Verstrekking aan andere bedrijven of instellingen
Wij geven uw persoonsgegevens onder geen voorwaarde aan andere bedrijven of instellingen, behalve als dat nodig is voor onze webwinkel of als wij dat wettelijk verplicht zijn (bijvoorbeeld als de politie dat eist bij een vermoeden van een misdrijf). In onze webwinkel zijn social media buttons opgenomen. Hiermee verzamelen de beheerders van deze diensten uw persoonsgegevens.
Google Analytics
Wij gebruiken Google Analytics om bij te houden hoe bezoekers onze webwinkel gebruiken. Wij hebben een verwerkersovereenkomst met Google gesloten. Daarin staan strikte afspraken te maken over wat zij mogen bijhouden. Wij staan Google toe de verkregen Analytics informatie te gebruiken voor andere Google diensten. Wij laten Google de IP-adressen niet anonimiseren.
Beveiliging
Beveiliging van persoonsgegevens is voor ons van groot belang. Wij zorgen dat uw gegevens bij ons goed beveiligd zijn. We passen de beveiliging steeds aan en letten goed op wat er mis kan gaan.
Wijzigingen in deze privacyverklaring
Wanneer onze webwinkel wijzigt, moeten wij natuurlijk ook de privacyverklaring aanpassen. Let dus altijd op de datum hierboven en kijk regelmatig of er nieuwe versies zijn. Wij zullen ons best doen wijzigingen ook apart aan te kondigen.
Inzage, wijzigen en verwijderen van uw gegevens
Als u vragen hebt of wilt weten welke persoonsgegevens wij van u hebben, kunt u altijd contact met ons opnemen. Zie de contactgegevens hieronder.
U hebt de volgende rechten:
uitleg krijgen over welke persoonsgegevens we hebben en wat we daarmee doen
inzage in de precieze persoonsgegevens die we hebben
het laten corrigeren van fouten
het laten verwijderen van verouderde persoonsgegevens
intrekken van toestemming
bezwaar maken tegen een bepaald gebruik
Let op dat u altijd duidelijk aangeeft wie u bent, zodat we zeker weten dat we geen gegevens van de verkeerde persoon aanpassen of verwijderen.
Klacht indienen
Als u vindt dat wij u niet op de juiste manier helpen, dan heeft u het recht om een klacht in te dienen bij de toezichthouder. Deze heet de Autoriteit Persoonsgegevens.
Vragen?
Als u vragen hebt, of wilt weten wat we precies van u bijhouden, neem dan contact op met Bee-Line BV.
Contactgegevens:
Bee-Line BV
Nederhoeve 49
3438 LG Nieuwegein
info@bee-line.nl
Scope of Privacy Policy additional to HappyOrNot
This Privacy Policy applies to the personal information that we obtain when you use the “HappyOrNot Services” or when you otherwise interact with Bee-Line BV..
“HappyOrNot Services” include our:
- Websites
- SaaS Products
but does not include:
- Third party products. Third party products or services are considered those that you choose to integrate with the HappyOrNot product or services via our HappyOrNot API. You are expected to review those policies of third party products and services to ensure sure you are willing to accept and comply with the ways in which they collect and use your information.
The data controller in accordance with the applicable data protection law is HappyOrNot Ltd. HappyOrNot is responsible for ensuring that your personal data is processed in compliance with this Policy and applicable data protection laws.
For data subjects located in the EU/EEA, you can contact the relevant HappyOrNot entity at one of the following addresses:
- The Finland entity:
HappyOrNot Ltd
Business ID: 2260302-1
Address: Åkerlundinkatu 11, 33100 Tampere, Finland
Email: info@happy-or-not.com
Collection of information
Information you provide to us
HappyOrNot Account Information
We collect information about you and your company when you: register for the HappyOrNot service; modify your user profile; and make purchases through, use, access, or interact with, the HappyOrNot Services (including, but not limited to, when you download, view, or share content). Information we collect includes:
- Contact and user information, such as name and email address
- Billing information, such as credit card details and billing address
- Profile information, such as a username, name and e-mail address
- Preferences information, such as notification and marketing preferences; you can opt-out from receiving direct marketing by modifying your marketing preferences in the preferences center, or by following the unsubscribe link available in the newsletters
You may provide this information directly when you enter it in the HappyOrNot Services. You may also refuse to not enter the information asked, butplease note that by limiting the information you provide us, we can only provide you limited services.
In some cases, another user (such as a system administrator) may create an account on your behalf and may provide your information, including personal data (most commonly when your company requests that you use our products). We collect such information under the direction of our customers and often have no direct relationship with the individuals whose personal data we process. If you are an employee of one of our customers and would no longer like us to process your information, please contact your employer. If you are providing information (including personal data) about someone else, we assume that you have the authority to act on their behalf. Please let us know if this is not the case.
Other submissions
We collect other data that you submit to our websites, or as you participate in any interactive features of the HappyOrNot Services, participate in surveys, contests, promotions, activities or events, request customer support, communicate with us via third party social media sites, or otherwise communicate with us. For example, you can submit information regarding a problem you are experiencing with a HappyOrNot product to our Support Services.
Some of the Services offer features and functionality that allow posting information publicly, for example in social media platforms. Any personal information you choose to submit in such forums may be read, collected, or used by others who visit these sites, and may be used to send you unsolicited messages. HappyOrNot is not responsible and shall not be held liable for the personal information you choose to submit to or through these channels or for any acts or omissions of other users who may access such information.
This type of data can be collected also from individuals, who are currently not HappyOrNot’s customers and are maybe only interested in buying Service from us or are interested in working with us.
Information we collect from use of HappyOrNot Services
Information Collected Using Cookies
We collect certain information through the use of cookies, which are small text files that are saved by your browser when you access our Services. We use both session cookies and persistent cookies to identify that you’ve logged in to the Services and to tell us how and when you interact with our Services. We also use cookies to monitor aggregate usage and web traffic routing on our Services and to customize and improve our Services. Unlike persistent cookies, session cookies are deleted when you log off from the Services and close your browser. Although most browsers automatically accept cookies, you can change your browser options to stop automatically accepting cookies or to prompt you before accepting cookies. Please note, however, that if you don’t accept cookies, you may not be able to access all portions or features of the Services. Some third-party service providers that we engage (including third-party advertisers) may also place their own cookies on your browser. Note that this Privacy Policy covers only our use of cookies and does not include the use of cookies by third parties.
This type of data is can be collected also from individuals, who are currently not HappyOrNot’s customers and are maybe only interested in buying Service from us or are interested in working with us.
Web Logs
We gather certain information and store it in log files when you interact with our Websites and SaaS Products. This information includes, but is not limited to, internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your Devices, your mobile carrier, and system configuration information.
This type of data is can be collected also from individuals, who are currently not HappyOrNot’s customers and are maybe only interested in buying Service from us or are interested in working with us.
Purpose and legal basis for processing your personal data
We use the Information we collect about you (including Personal Information to the extent applicable) for a variety of purposes:
- Service provision and managing your customer relationship
- Provide, operate and maintain HappyOrNot Services;
- Process and complete transactions, and send you related information, including purchase confirmations and invoices;
- Send transactional messages, including responding to your comments, questions, and requests; providing customer service and support; and sending you technical notices, updates, security alerts, and support and administrative messages;
Our processing of personal data for these purposes is based on the contract between you/the company you represent and us.
- Service development and information security
- Monitor and analyze trends, usage, and activities in connection with HappyOrNot Services;
- Improve the quality of the Services and to develop new features in the Services. This means for example using analytics information (including log and configuration data) to understand how our products are being configured and used and how they can be improved for the benefit of all of our users;
- Ensure the security of the Services; and
- Investigate and prevent fraudulent transactions, unauthorized access to HappyOrNot Services, and other illegal activities;
The legal basis for these purposes of processing is our legitimate interest to ensure that our Service has an adequate level of data security, that the Services are used according to the Terms and Conditions or any other Terms of Use that may apply to the Services and applicable laws, and that we have sufficient and relevant information at hand to develop our Service.
- Marketing
- Where we have the needed permissions, send you promotional communications, such as information about services, features, surveys, newsletters, offers, promotions, contests, events and providing other news or information about us and our select partners. You always have the ability to opt out of receiving any of these communications by using the “unsubscribe link” within the e-mail or by amending your marketing preferences in the preferences center;
- Personalize HappyOrNot Services, including by providing content, features, or advertisem*nts that match your interests and preferences;
Our processing of personal data for these purposes is based on our legitimate interest to provide you relevant information as part of the Services and to promote the Services to you.
When the legal basis for our processing of your personal data is legitimate interest, we have done a so-called balancing test as required by data protection legislation to ensure that it is alright to use this legal basis. If you would like find out more about this, please contact info@feedbacksmiley.ae
What Information Do We Share With Third Parties?
We will not share your personal data except as described below:
Affiliates
Bee-Line BV and HappyOrNot may have a number of Authorized HappyOrNot Resellers and a subsidiary (collectively,“Affiliates”). We share your personal data with these Affiliates, when it is required to do so in order to provide the service to you, in which case we require our Affiliates to abide by the requirements within this Privacy Policy.
Mergers and acquisitions
If another company acquires our company or our assets (for example in connection with a merger, acquisition or bankruptcy), that company may acquire also the personal data collected by us and in this case will assume the rights and obligations regarding your personal data as described in this Privacy Policy.
Information shared with third party service providers
Bee-Line BV and HappyOrNot may share your information with third party service providers to provide you the Services, to facilitate your use of our Services, to process any financial transactions you make through our Services, or to provide technical support. This means for example third party vendors who provide the necessary software, networking, storage and other similar technology that are required to provide the Services. Except as set forth in this Policy, these third party service providers must only use your information to provide the services requested by HappyOrNot.
Disclosing personal data to competent authorities or for safety reasons
We may share your personal data to comply with requests from competent authorities or related to legal proceedings when this is permitted or required by law, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Information we disclose with your consent or at your request
If you have expressly requested that we do so, we may share your personal data with (i) third-party sites or platforms, such as social networking sites; and/or (ii) third-party application developers.
Third-Party Sites, Applications and Services
Our Services may contain links to other websites and services, and some of our Services may be accessed through third-party applications or services. Any information that you provide on or to a third-party website, application, or service (“Third-Party Services”) is provided directly to the owner or operator of such Third-Party Services and is subject to that party’s privacy policy. Even if such Third-Party Services are accessible through our Services, our Privacy Policy does not apply to such Third-Party Services and we shall not be held responsible for the content, privacy, or security practices and policies of such Third-Party Services. To protect your information, we recommend that you carefully review the privacy policies of other Third-Party Service that you access or use.
Transferring your personal data outside the EU/EEA
Some of our Affiliates and third-party service providers process personal data outside the European Economic Area (EEA):
- For example some of the personal data is stored on cloud-based servers which can be geographically located outside the EEA, such as in the United States
- HappyOrNot has employees in the United States and in Japan, who in some cases may have access to the personal data of EU residents
- Our resellers are located all over the world; the resellers mostly process personal data of their local contacts, but they may also in some situations have access to the personal data of EU residents.
If personal data of EU residents is in any way transferred or processed outside the EEA, we take all necessary steps to ensure that such personal data continues to be adequately protected. Usually we use EU Commission’s Standard Contractual Clauses (as required by Article 46.2 of the EU General Data Protection Regulation), which means that we have a contract in place with our affiliates or service providers, requiring these parties to process personal data in a secure manner. If you would like find out more about this, please contactsecurity@happy-or-not.com.
Retention of personal data
Your personal data will be retained only for as long as necessary to fulfil the purposes defined in this Privacy Policy.
Most of your personal data will be retained during the course of your customer relationship with HappyOrNot. Some personal data might be retained after your customer relationship with us has ended, if required or allowed by applicable laws; for example, applicable tax and accounting legislation requires us to keep some information for six years and in some cases even longer. When your personal data is no longer required by law or rights or obligations by either party, we will delete your personal data.
Personal data which is not necessary for the customer relationship will be deleted or anonymized as soon as possible after the collection of such personal data and at latest within 12 months.
Your rights
You have a right to access personal data we process about you. You may access, correct, update, change or remove your personal data at any time. However, please note that certain information is strictly necessary in order to fulfil the purposes defined in this Policy and may also be required by law. Thus, you may not remove such personal data.
You have a right to object for certain processing. To the extent required by applicable data protection law, you have a right to restrict data processing.
You have a right to data portability, i.e. right to receive your personal data in a structured, commonly used machine-readable format and transmit your personal data to another data controller, to the extent required by applicable law.
You have a right to complain to a supervisory authority in accordance with Article 77 of the EU General Data Protection Regulation. You can contact the supervisory authority of your place of residence, place of work, or place of one of our entities located in the EU.
HappyOrNot’s customers and users:
You can access and modify your personal data in your HappyOrNot Service account by accessing your user profile at the HappyOrNot Reporting Servicewebsite. If you want us to delete or disable your personal data and your HappyOrNot account, please contact your internal administration. If you don’t know your administrator, you can contact HappyOrNot atinfo@bee-line.nlwith your request.
You may opt out of receiving promotional communications from HappyOrNot by using the unsubscribe link within each email, or emailing us atsecurity@happy-or-not.comto have your contact information removed from our promotional email list or registration database.
Your account is administered by an Authorized HappyOrNot Reseller and if you want to change the billing information, please contact your local HappyOrNot Reseller.
Non-customers:
If you wish to access your personal data, wish to have your personal data removed or want to use any of the other rights mentioned above, please contactsecurity@happy-or-not.com.
Security of your information
We take reasonable measures to protect the information that we collect from or about you (including your PII) from unauthorized access, use, or disclosure.Our Services have security measures in place to help protect against the loss, misuse, and alteration of the Data under our control. When our Services are accessed using a supported browser, Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help ensure that data are safe, secure, and available only to you. HappyOrNot also implements a security method based on dynamic data and encoded session identifications, and hosts the website in a server environment designed to be secure and that uses a firewall and other technology designed to prevent interference or access from outside intruders. HappyOrNot provides unique user names and passwords that must be entered each time a customer logs in to our Services. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of personal data.
Sensitive Information
Our purposes of processing your personal data (as described above) do not necessitate collecting and processing of any sensitive information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership). We kindly ask you to not send any sensitive information on or through our Services or via any other means as this poses unnecessary risks to your privacy.
Changes to Privacy Policy
We may modify and revise this Privacy Policy from time to time if this is necessary for example due to changes in the Services. If we make any material changes to this Privacy Policy, we’ll notify you of such changes by email or other appropriate mode of communication.
Contacting Us
Please contact us atinfo@bee-line.nl if you have any questions about our Privacy Policy.
